Zoom Communications, Inc has launched ZoomMate, a new agentic AI work surface designed to help users move from workplace conversations to execution across meetings, documents, customer records and enterprise workflows.
ZoomMate is generally available in North America from today, starting at US$20 per user per month with included AI credits. Availability in other regions, including Asia Pacific, is expected to roll out later this year, the company said in a statement to TechBarrista today.
ZoomMate is built to connect live meeting and collaboration context with business systems such as Salesforce, Jira, Slack, ServiceNow, Workday, Google and Microsoft tools. It allows users to search across Zoom, the web and connected third-party applications, generate work deliverables and automate follow-up actions without switching between multiple platforms.
Zoom Chief Product Officer Russell Dicker said the launch reflects the company’s belief that Zoom sits at the centre of conversations where work decisions are made.
“Before, during and after the meeting, ZoomMate connects what was decided to what needs to happen next across every system where your work lives,” he said.
Zoom said the product builds on its “system of action” vision announced in March, where live collaboration is connected directly to execution. The company said ZoomMate can surface information from customer records, open issues, service tickets, knowledge articles, project updates and enterprise files, while respecting organisational access controls, permissions and governance.
The product’s key functions include agentic search, workflow orchestration and content completion. Through agentic search, users can find relevant information across Zoom Meetings, Phone, Chat and other connected collaboration platforms, including Google and Microsoft.
Its orchestration layer can identify next steps from meeting context, initiate follow-up actions, schedule events in Google Calendar or Microsoft Outlook, update records, create tasks, draft customer communications and trigger onboarding or support workflows.
ZoomMate can also turn meetings into finished work, including presentations, documents, spreadsheets, reports and project plans. Zoom said this allows teams to move from discussion to execution faster, while keeping outputs updated as decisions evolve.
Moor Insights & Strategy Vice President and Principal Analyst Melody Brue said the market is moving away from isolated AI helpers towards tools that can better connect decisions, data and workflows across organisations.
“Many AI offerings operate on the edges of work, with limited access to the real-time context affecting decisions. ZoomMate approaches this differently because it sits inside the conversations where those decisions unfold,” she said.
Zoom said the product can support different teams across an organisation. Knowledge workers can use it to pull information from Google Docs, Jira and Slack before meetings, while sales teams can retrieve Salesforce account details, update opportunity records and draft follow-up proposals after calls.
Product and engineering teams can use ZoomMate to identify open Jira issues and convert action items into structured plans or status updates, while human resource and operations teams can use it to answer policy questions, route employee requests and trigger onboarding workflows.
The company said ZoomMate is being rolled out gradually and may not be accessible to all users immediately.
