Relay robots are being used for room service in Singapore

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Hotel Jen has become the latest brand to make the step into the use of autonomous Relay robots in the hospitality industry in Asia. Teams at Hotel Jen Orchardgateway and Tanglin Singapore recently welcomed their new robotic colleagues Jeno and Jena. The duo will deliver amenities and local favourites from the in-room dining menu to guests, when an order for them is placed.

Known to curate playful experiences, Hotel Jen, through the Relay robots, yet again proves that it can surprise and delight urban adventure-seekers – Cetin Sekercioglu, executive vice president of Shangri-La Hotels and Resorts

Jeno and Jena stand out in their bright uniforms and are outfitted in Hotel Jen’s brand colours – turquoise and pink, affixed with the signature bicycle image that evokes a sense of travel. The relay robots stand at almost one metre tall and come with the ability to move unmanned around the hotel at a safe speed of 2.5 km/h, half that of the average human walking speed. They can ride the elevators, make phone calls to rooms upon arrival, and are equipped with sensitive sensors that know to avoid obstacles in its path.

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Jeno and Jena are both integrated with a software system that can easily track their to-do list once an order is placed. Need an extra towel or bottle of water? Guests can expect one of the pair to have these delivered within 15 minutes from the time of request. Midnight hunger pangs can be eased from a supper menu featuring local flavours from midnight to 6 am.

Relay Robots – The future of room service?

Designed and built by Savioke, Relay is the first fully-autonomous delivery robot that has been deployed in over 70 dynamic busy environments such as logistics, hotels, office buildings, and high-rise apartments.

Using advanced technology to navigate around people and objects, Relay delivers items quickly, safely, and reliably. Since initial commercial deployment in 2014, Relay robots have made over 150,000 autonomous deliveries.

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