Aspect Software clinches 6th consecutive Market Share Leadership Award

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Aspect Software recently received the 2017 Frost & Sullivan Asia Pacific Outbound Systems Market Share Leadership Award. The provider of fully-integrated consumer engagement, workforce optimization and self-service solutions, Aspect has now held this prestigious award for the 6th year running.

The award is given by Frost & Sullivan to companies that demonstrate excellence in capturing the highest market share within its industry in a specific year. The award recognized Aspect as the undisputed leader in the outbound contact center systems market, improving its performance in the preceding year.

“2016 was a landmark year in our transformation. It exemplifies the unstinting support and confidence of our customer and partners. We’re eternally grateful to them. I’m equally grateful to every Aspect employee who works tirelessly to win the hearts and minds of our customers and partners,” said Jagannath Narendran, Senior Vice President Asia Pacific & Middle East of Aspect Software.

“At Aspect, we see our channel community as essential business partners and, equally important, as trusted advisors to our customers. Our partners fulfill significant roles not only to sustain and enrich consumer experience, acquired through years of quality service, but also help provide commensurate solutions to address the growing expectations of millennials and GenX consumers,” said Shilpi Puri, Senior Director and Head, Strategic Alliances and Marketing, Asia Pacific & Middle East of Aspect Software.

Frost & Sullivan commented that the outbound contact center systems market in Asia-Pacific endured a tough year in 2016, registering marginal annual growth of 4.1%. Despite an increase in overall competition, Aspect Software continued to be the undisputed leader in the segment by capturing 26.3% market share, improving its performance from the preceding year.

Aspect’s proven capabilities and comprehensive offerings addresses specific business needs and its adherence to compliances requirements bodes well with the regional contact center decision makers. Expanding its reliable partner ecosystem and developing close relationships within key verticals, the vendor successfully executed its growth transformation strategy.”

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